Privacy Policy

NJIE Foods AB, with corporate registration number 556761-7518 (hereinafter referred to as the “Company” and “We”), is the data controller for the processing of Personal Data through our digital channels, such as this website but also the websites Lowcaly.se and Propud.com. This Privacy Policy is intended to ensure that you as a user feel confident that we, as the data controller, handle your data in accordance with applicable privacy legislation.

Introduction

Please note that when you have accepted our cookie policy, privacy policy and other terms, conditions and policies that we present to you in any of the digital channels and/or any of the products, offers, features, tools, services or resources that we use (hereinafter referred to as the “Services”), you may agree to us processing Personal Data about you. The processing of personal data is necessary for us to be able to provide the Services to you. There is no requirement that you must provide any Personal Data to visit the digital channels/Services, but if you do not provide the necessary information or express consent in cases where this is required, it is possible that you will not be able to take part in the Services or visit all parts of the digital channels in full.

If you do not have an answer to any question, you can contact us. Information on how to contact us can be found under the heading “Contact Information” below.

Personal Data Processed

Personal Data refers to all types of information that can be directly or indirectly attributed to a natural person who is alive. Collection and processing of your Personal Data takes place only with your consent or on the basis of an existing agreement or legal obligation, for example when we have to save the data according to current legislation or in cases where we need this data to be able to complete the delivery of the Services. Exceptions are made in cases where prior consent is not possible for practical or technical reasons and where the processing of the data is permitted on a legal basis.

In some situations, we need to collect personal data in order for the Service to be possible to provide. Such situations may, for example, be when we arrange competitions and we need to be able to get in touch with any winner. This data could be, but is not limited to, Name, Email address, Telephone number, Address, Response and/or contribution to a competition, Username or alias on social media or media submitted in relation to a competition.

Personal data of the more technical aspect that is processed may be, IP address, Type of device, Date and time of visit, interaction with advertisements, user behavior on websites or other data that tools we use collect. Legal basis applies to all processing of personal data. We refer here to Article 6 of the GDPR which constitutes the legal basis.

Customer data

In order for us to be able to handle your orders and purchases, we need information about your name, address, telephone number, email, social security number (in some cases), payment information and payment options as well as other information about your order such as product, delivery address and order number. We save this information for 36 months from the date of delivery and payment in order to be able to assist you with complaints or other warranty matters. In this case, the legal basis for the processing is our contractual relationship with you according to our General Terms of Use.

We also need to save information about you in the form of name, address, payment information and payment history as well as other information about your order for up to 7 years + the current year in consideration of the Accounting Act. This type of information is limited to our finance department and the legal basis for the processing in this case is our statutory obligation.

When contacting customer service, we usually need information from you in the form of name, telephone number, email, social security number, payment information and payment history, information about your order as well as other information that you provide to us in your communication about your case. We save this type of information for 14 months from the date your case with us is closed. The legal basis for the processing in this case is your consent and a balancing of interests on our part, as the processing is necessary for the purpose in question.

In order for us to be able to maximize your user experience on our site and give you the best possible product recommendations, we process information about IP address and other data collected by cookies and the like, for example which products you have clicked on, favorites and shopping history. You accept this information by giving consent to cookies when you first visit our site. You can clear your cookie data at any time, but it may affect your experience of the site and certain functions may be impaired if you do so. The legal basis for the processing in this case is also your consent and a balancing of interests on our part, as the processing is necessary for the purpose in question.

You can read more about the collection, sharing and use of data and how to limit the collection in other channels by clicking on the following links:

• Google
• Facebook

When you register for our newsletter, we will obtain your consent to process personal data which may be but is not limited to, name, address, telephone number, email and other information you actively choose to share with us, for example gender, age, product preferences, etc. If you choose to unsubscribe from our newsletter through a so-called “opt-out”, we will immediately stop sending you newsletters. We may save your information for up to 3 months after your unsubscription.

To prevent misuse of our services or to prevent crime, we process information about name, address, telephone number, email, payment information, information about returns or deliveries, IP numbers, customer notes and customer service history. We save this type of information for 36 months after we have closed the case. The legal basis for the processing in this case is a so-called balancing of interests.

In order to improve our services, products and systems and to analyze data, we process information about you regarding purchasing and user behavior, technical data regarding settings on different devices such as language, platform, operating system and IP address. We do this through analysis at an aggregate level, i.e. the analysis is general and not at an individual level. We save such data as a basis for the analysis in plain text for one year from your last activity, and then we pseudonymize the information, which means that it is not possible to see who the data belongs to.

Sensitive personal data is not processed

Sensitive personal data is data that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, as well as personal data concerning health or sex life. We do not process any sensitive Personal Data within the framework of the Services.

What do we use personal data for?

The company uses the collected personal data to process consumer matters in the form of complaints, communication, administration of competitions and other contact purposes. Without your permission, we will not disclose your Personal Data to others in any way other than as follows from this Privacy Policy, unless we are obliged to do so according to applicable legal regulations.

Information to others

In some cases situations may arise where we need to share the Personal Data you have provided with a third party. This is so that we can fulfill our commitment to deliver the Service to you. We will not sell your Personal Data to third parties in any respect. However, we may engage subcontractors for services in connection with our digital channels or the Services. We will always limit such suppliers’ access to the Personal Data that is necessary for us to be able to offer you access to our digital channels or the Services.

Transfers to third countries

In order for us to be able to provide our Services, it may in some cases be directly or indirectly necessary for us to transfer Personal Data to third countries (i.e. a country outside the EU/EEA). For example, in cases where we send out newsletters from a global provider whose service is located on servers outside the EU/EEA.

Consent

By accepting this Privacy Policy, you agree that we use and process your Personal Data in accordance with what is described in this policy. We also recommend that you read our Tracking technology notice before you agree to our use of cookies and other similar technologies on our websites. You can withdraw your consent at any time without affecting the lawfulness of the processing that took place on the basis of your consent before it was withdrawn.

Changes to the Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time and without prior notice. We recommend that our visitors read this Privacy Policy at regular intervals.

Deletion of data

Your Personal Data will not be retained for longer than is necessary for the purposes of the processing and we will otherwise delete Personal Data in a manner consistent with the applicable legal regulations at any time.

Right to request information

You have the right to request information free of charge about which (if any) Personal Data we process about you (a so-called register extract) and also to have any incorrect data corrected. The register extract will be sent to you within 30 days of receiving the request.

Right to rectification

If you notice that the information we have about you is incorrect or if we are missing important information, you have the right to have your data corrected.

The right to be forgotten

We save your Personal Data for as long as you are our customer or for as long as we otherwise need to save it in order to fulfill our obligations to you, or otherwise in accordance with applicable law. The data will then be deleted.

You have the right to request that we delete your Personal Data if:

• it is no longer needed for the purposes for which it was collected;
• we process Personal Data based on your consent and you withdraw this;
• we process Personal Data for direct marketing and you object;
• we process Personal Data based on a balance of interests and there are no overriding legitimate reasons;
• we do not process Personal Data in accordance with applicable regulations;
• it is necessary to comply with a legal obligation.

Right to object

You have the right to object to our processing of your Personal Data that we do on the basis of the so-called balancing of interests according to law. If your Personal Data is processed for direct marketing, you always have the right to object to the processing at any time.

Right to restriction of processing

You have the right to request that the processing of your Personal Data by us be restricted in certain cases, such as when you have contested the accuracy of the Personal Data, when the processing is unlawful, or when you have objected to processing pending verification.

The right to data portability

If you have provided your Personal Data to us, you have the right in certain cases to obtain and take your Personal Data with you, for example to move them to another company.

The right to complain

You always have the right to address complaints to the supervisory authority for privacy issues, the Privacy Protection Authority (Integritetsskyddsmyndigheten).

Security

We take the security of your personal data very seriously. We have implemented technical and organizational security measures to protect your data from accidental, intentional or unlawful destruction, loss, alteration, unauthorized disclosure of or access to the data.

Contact information

NJIE Foods AB
Org. 556761-7518
info@njie.com
+46 31 380 20 90
Krokslätts Fabriker 30
431 37 Mölndal, Sweden